Last updated November 4, 2026
This policy explains how we handle cancellations, changes and refunds for travel booked through Max Fly Booking. The rules of the airline or other supplier take priority, and we'll explain them before you book.
If you need to cancel
- Tell us as soon as you can on +1 (800) 693-0279 or at support@maxflybooking.online.
- If a supplier offers a free cancellation window, we'll cancel within it without charging you anything from our side.
- Outside that window, the fare rules decide what you get back. Non-refundable fares may return only unused government taxes, or nothing.
If you need to make a change
Many tickets allow changes for a supplier fee plus any fare difference, and some don't allow them at all. We'll give you the total cost first and won't change anything without your agreement.
Our service fee
Our fee pays for the work of researching and issuing your booking. Once a booking is issued it's normally non-refundable, unless we made an error or the law requires otherwise. We'll show you any fee for making a change or processing a refund before you agree to it.
If the supplier cancels
You may be entitled to a refund or an alternative if an airline or other supplier cancels or significantly changes your booking. We'll help you claim what the supplier offers and pass along any refund once we receive it.
Refund timing
Refunds go back to the original payment method. We handle our part promptly, but suppliers can take several weeks to return funds. We'll keep you informed along the way.
No-shows
If you don't travel and didn't cancel beforehand, the booking is usually treated as a no-show and its remaining value may be lost.
Travel insurance
We strongly recommend insurance that covers cancellation, medical costs and disruption, since it can protect you in situations fare rules don't.
Contact us
Nodex Global LLC, 32 N Gould St., Sheridan, WY 82801, USA.
Phone: +1 (800) 693-0279
Email: support@maxflybooking.online